Reference

How 999jaya Handles Your Personal Data

When you open an account with us and use local payment methods like bKash, Nagad, or Rocket, you share certain personal details.

Account data kept securebKash, Nagad, Rocket wallet privacyYour right to request deletionNo data sold to third parties

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, our support team is the right first stop. You can raise a privacy request through live chat, email, or the in-account help form — each route connects to the same privacy team. We aim to acknowledge your request and outline the next steps within a reasonable time. For wallet-linked queries involving bKash, Nagad, or Rocket transaction records, have your account ID ready so we can locate the relevant data quickly.

Team online

Live Chat

Start a chat session from inside your account. Describe your privacy request and our team will confirm receipt and next steps in the same session.

Email Support

Send your request to our support address. Include your registered contact number and the nature of the data query for a faster response.

In-Account Help Form

Log in, open the Help section, and submit a privacy request form. This route automatically attaches your account ID, which speeds up the review.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so information passing between your phone and our servers is not readable to outside parties. Your account access uses a one-time PIN step for new device logins, which limits exposure if your phone number is ever compromised. We keep your data only as long as your account is active or as required by applicable rules — once you close your account and any mandatory retention window passes, we delete or anonymise your records.

Encryption in Transit

All data moving between your device and our servers is encrypted. This applies to login, payment confirmation via bKash or Nagad, and account updates.

OTP Device Verification

New device logins require a one-time PIN sent to your registered number. This step prevents unauthorised access even if your password is exposed.

Retention and Deletion

We keep your data while your account is active and for any period required under applicable rules. After that window, records are deleted or anonymised.

Cookie Controls

We use session cookies to maintain your login state across pages. Adjust or clear them through your browser settings; some features may behave differently without them.

What We Collect and Why We Collect It

999jaya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create your account, we collect your name, contact number, and email address. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet number to verify the transfer and match it to your account — we do not store your

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mobile banking PIN or full account credentials. We also collect device identifiers and browser session data to keep your login secure across phone and desktop. Usage data such as pages visited and session length helps us fix problems and improve the account flow. We do not
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collect data beyond what is needed to run your account, process your payments, and respond to your support requests. Data is processed under the terms you accepted when joining, and your continued use of the platform means you acknowledge this policy. Where local law in Bangladesh
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requires additional disclosures or restricts certain data uses, those rules take priority. We review our data practices periodically; any material change will be communicated through your registered contact before it takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at 999jaya

Below are the questions we hear most often about how your data is handled, who can access it, and how to make a formal request. If your question is not covered here, live chat is the quickest route to a direct answer.

We hold your registration details, contact number, device identifiers, session logs, and payment references for bKash, Nagad, or Rocket transactions linked to your account. We do not store banking PINs.

Yes. Submit a data access request through live chat, email, or the in-account help form. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Close your account and submit a deletion request through our support channels. We will remove or anonymise your records once any mandatory retention period under applicable rules has passed.

We do not sell your data. We share it only with payment processors like bKash, Nagad, or Rocket to complete transactions, and with service providers bound by confidentiality obligations to us.

Cookies keep your session active so you stay logged in as you move between pages. They do not track you across other websites. Manage or clear them any time through your browser settings.

After account closure, we retain data only for the period required by applicable rules. Once that window closes, your personal records are deleted or anonymised and are no longer accessible.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions Info999Jaya Glossary

How 999jaya Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-Account Help Form

Data Handling, Cookies and Account Security

Encryption in Transit

OTP Device Verification

Retention and Deletion

Cookie Controls

Common Questions About Your Privacy at 999jaya

01 What personal data does 999jaya hold about me?

02 Can I request a copy of the data you hold on my account?

03 How do I ask for my data to be deleted?

04 Does 999jaya share my data with other companies?

05 How do cookies affect my privacy on the site?

06 What happens to my data if I stop using the platform?

Privacy Policy

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